Communication
Boss to his employee -“I want you to bring the file to my table”. The boss left the poor employee confused as he forgot to mention the name of the file and the employee also didn’t bother to ask his boss. The boss did communicate to his employee but the message was not clear to his […]
Everyone knows that effective business communication skills are a necessity for any successful manager. But what are the pitfalls of poor business communication skills by managers? 1. Lowered Efficiency Poor business communication skills can hamper the efficiency of your company or department through vague emails that need to be clarified, rewriting of vital documents, and
Let us now go through the various types of communication: Verbal communication Verbal communication is a type of communication where the information flows through verbal medium like words, speeches, presentations etc. In verbal communication the sender shares his/her thoughts in the form of words. In organizations, individuals communicate verbally among each other in the form
The Opening – regardless of the purpose of the interview, it is quite essential that the opening of the interview be handled carefully, because what happens during the few minutes of the opening determines the rest of the interview. Time should not be waste on opening, their should be a rapport and an introduction of
We have discussed in our previous classes that communication always requires planning. Successful interview are a result of proper planning and preparation on one or both participants. Good interviewers and interviewees are made, not born. Both parties need to know what has to happen beforehand and careful monitoring of what is happening during the interview.
They are six in common: Statement of description – this is where the interviewee is required to provide information to the interviewer about something he/she has observed or experienced. E.g. interviewed as a witness Statement of factual knowledge Statement of behaviour Statement of attitude and belief Statement of feelings Statement of value Note: they types
Whether the interview is for a job, visa, health, complaint or an investigating one, all interviews will be concerned with: – Obtaining information – Passing on information – Clarifying information It is the reason why information is exchanged that forms the purpose of interviews. However, researchers agree with FOUR basic purposes: – Disseminating information like
An interview is any planned and control conversation between two or more people which has a purpose for at least one of the participants (i.e. the interviewer or interviewee) and during which both speak and listen form time to time. We sometimes take part in interviews which leads to waste of time and ineffectiveness, unsatisfactory
– Never use the phone while driving – Don’t pay much attention to your phone especially when in the company of others – Switch of your phone in cinemas, hospitals or worshipping places – Don’t shout when using a phone – Consider those around you when talking on the phone
Voicemail – VMS is a centralized system of stored telephone messages that can be retrieved later. In big organizations, VMS allow each member of staff who is on the system to access personal mailbox in which others may leave messages and to leave messages also for colleagues. Advantages of Voicemail – Cost reduction of secretaries
